Ohio Cemetery Dispute Resolution Commission Current Member Listing - November 2019

OHIO CEMETERY DISPUTE RESOLUTION COMMISSION

Members:

Rufus Slade
Woodland Cemetery
Dayton, OH
July 1, 2020
 

Kirk D. Roberts
Sherwood Memorial Gardens
Wooster, OH
July 1, 2020

 Thomas R. Thompson

Catholic Cemeteries Association
North Ridgeville, OH
July 1, 2021

Jay C. Russell
Public Member
Medina, OH
July 1, 2022

New Member:

Timothy D. Cassady

Public Member

Mechanicsburg, OH

October 4, 2019 - July 1, 2023

Vacant - Public Member

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77 South High Street
20th Floor
Columbus, Ohio 43215-6133 U.S.A.
An Equal Opportunity Employer and Service Provider
614 | 466 4100
Fax 614 | 644 0584
TTY/TDD 800 | 750 0750
www.com.ohio.gov

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"Ohio Cemetery Dispute Resolution Commission"

"1. Introduce myself and Kelly Neer
 

2. Who are we? 

*****

9 member commission, 

7 representing the three types of cemeteries and 

2 public members, that assist in resolving complaints against registered cemeteries using informal techniques of mediation.
***** 

3. Complaint process
 

4. Authority
 

Top Maintenance Complaints:

1. Mowing and trimming
 

2. Pest control – groundhogs, deer, geese
 

3. Road conditions
 

4. Fences
 

5. Flags/decorations
 

6. Lot conditions – settling/seeding
 

Avoiding Complaints
 

1. Understanding your client

 2. Look at the big picture

 3. Communications with the client

 4. Communications with other cemetery staff

 5. Minimum Maintenance Guidelines

 6. Your rules and regulations

 7. Some complaints can’t be prevented – OCDRC provides a forum for families and cemeteries to be 

heard

 8. Most cemeteries are well maintained! It provides comfort to families – thank you for your work!!"

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Kimberley S. Wells, Division Counsel; Kelly Neer, External Auditor; and Christie Limbert, Assistant Attorney General.