Abstracted from the news release:
"Attorney General DeWine encourages consumers to research cemeteries and funeral homes with the Ohio Attorney General's Office and the Better Business Bureau before doing business with them. Consumers also should check with the Ohio Department of Commerce, Division of Real Estate and Professional Licensing, to see if a cemetery is registered and to see if any complaints have been lodged against a cemetery."
"In general, consumers who have complaints against cemeteries, such as maintenance issues, should contact the Ohio Department of Commerce at 216-787-5669 or at http://www.com.ohio.gov/real/cemain.aspx."
"Consumers who paid Floral Hills for a grave marker or vault that was never delivered should file a complaint with the Ohio Attorney General's Office at www.OhioAttorneyGeneral.gov or 800-282-0515."